FOR ENTERPRISE & DATA-DRIVEN TEAMS

People Intelligence —
The Third Pillar of Your Data Infrastructure

You have CRM. You have Business Intelligence. You still don't know why your customers and employees behave the way they do. Esko closes the gap.

CRM tells you who. BI tells you what. Esko tells you why — and where you're heading.

✓ 98.3% of customers recommend Esko

THE MISSING LAYER

Your Data Infrastructure Has a Gap

Enterprise teams have invested in CRM and BI. Both systems are essential. Neither explains why people behave the way they do — or what to do about it. People Intelligence is the third pillar that completes the picture.

PillarWhat it answersTools you already use
CRM WHO are your customers — records, history, activity Salesforce · Microsoft Dynamics · HubSpot
Business Intelligence WHAT are they doing — metrics, trends, revenue movement Tableau · Power BI · Looker
Esko People Intelligence WHY are they behaving this way — root causes, signals, foresight Esko
Enterprise Use Cases

Six Ways Enterprise Teams Use People Intelligence

01
Connect Revenue Drops to Root Causes
The Problem
Your BI shows a revenue drop. Your team builds three hypotheses. Six weeks later, you run analysis and find out it was something else entirely.
What Esko Does
Cross-analyses your BI metrics with People Intelligence streams in real time. Revenue dropped 15%? Esko identifies which experience failure is driving it — with statistical confidence — within days, not weeks.
Layer: BI + PI cross-analysis via the Foresight Engine
02
Reduce Enterprise Churn Before It Appears in Metrics
The Problem
High-value enterprise accounts churn silently. The signals were there weeks earlier — in feedback, sentiment, and support patterns — but nobody was watching.
What Esko Does
Real-time monitoring of high-value accounts. Automated alerts to CS when sentiment shifts. Esko identifies churn risk 2–3 months before it surfaces in your BI — giving your team a window to act while it still matters.
Layer: PI + Automated Alerts + Prescriptive Recommendations
03
Connect Employee Experience to Customer Outcomes
The Problem
CX and EX are owned by different functions, measured with different tools, and never cross-referenced. The connection between how your team feels and how your customers feel is invisible.
What Esko Does
Cross-analyses CX and EX data streams together — revealing the operational link between employee turnover, team morale, and customer satisfaction scores. When the employee experience deteriorates, Esko flags the expected downstream impact on CX before it arrives.
Layer: PI (CX + EX) cross-analysis
04
Validate Product-Market Fit at Scale
The Problem
Product decisions are made based on internal assumptions, support ticket volume, and NPS scores — none of which reveal the root causes of friction or the reasons customers stay.
What Esko Does
Continuous AI interview and survey feedback across your customer base identifies friction points before they compound. Root causes mapped to product areas, prioritized by frequency and business impact, delivered to your product team automatically.
Layer: PI + Root Cause Detection + Auto-Reports
05
Executive Dashboards — Auto-Generated, Board-Ready
The Problem
Analyst time is consumed by building reports. By the time a report reaches an executive, it reflects last quarter's reality. Decisions wait for data that should already be available.
What Esko Does
Auto-generates and distributes role-specific reports on your defined schedule. CEOs receive revenue impact summaries. COOs see operational detail. CS teams get account health updates. No analyst builds any of it.
Layer: Auto-Reports + AI Agent + Foresight Engine
06
Multi-Region and Multi-Segment Intelligence
The Problem
A global enterprise cannot treat all customers equally. Signals from Region A may be masking signals from Region B. Aggregate NPS scores hide the variance that matters most.
What Esko Does
Segment People Intelligence by region, product line, customer tier, or employee cohort. Cross-analyse signals across dimensions. Identify where experience gaps are widest — and where improvements are compounding — with statistical precision.
Layer: Smart Segmentation + Cross-Analysis Engine + Market Intelligence
THE FORESIGHT ENGINE

Four Intelligence Layers. Compounding Precision. Built for Enterprise Complexity.

The Foresight Engine integrates with your existing BI and CRM stack — adding the People Intelligence and Market Intelligence layers that complete your data picture. Any layer is a valid starting point. Every layer you add sharpens the foresight.

Any layer is a valid starting point. Every layer you add makes the foresight more precise.

BI
Business Intelligence
Already in your stack.
Esko connects directly — CSV, API, or native integration. Your operational data becomes the factual foundation that the Foresight Engine cross-analyses against people signals.
PI
People Intelligence
Customer and employee feedback at scale.
AI interviews, multi-channel surveys, review aggregation, support ticket analysis. Esko processes it all and connects it to your BI in real time.
MI
Market Intelligence
Context beyond your own data.
Competitive benchmarks, industry trends, external signals. The Market Intelligence layer contextualizes your internal picture — revealing whether your experience gaps are widening or closing relative to the market.
XW
eXecutive Wisdom
The layer that makes prescriptions feasible.
XW encodes your organizational strategy, budget constraints, roadmap priorities, and leadership judgment — ensuring that every foresight Esko delivers is actionable within your specific organizational context.

Compounding Precision

As each layer is added, error rates drop and prescriptions become more actionable. Esko grows with your data — not just your headcount. A company starting with PI alone will see foresights sharpen automatically as BI, MI, and XW layers are connected.

ENTERPRISE CAPABILITIES

Built for the Complexity of Enterprise-Scale Intelligence

Integrations
Salesforce, Microsoft Dynamics, HubSpot (CRM)
Tableau, Power BI, Looker — via CSV + API (BI)
Zendesk, Intercom (support)
Slack, Microsoft Teams, email (communications)
Full REST API and webhook support
Security & Compliance
GDPR compliant · CCPA compliant
EU data residency available
AES-256 encryption at rest · TLS 1.3 in transit
SOC 2 Type II — Q2 2026
ISO 27001 — Q3 2026
SSO / SAML
Delivery & Support
CS-led analysis — your team receives foresights, not raw data
Dedicated Customer Success Manager
Executive workshops — onboarding, strategy alignment, Foresight Engine configuration
Custom reporting cadences and formats
Priority support
READY TO CLOSE THE GAP

Ready to Add the Missing Layer?

Book a 30-minute enterprise demo. We'll map your existing BI and CRM stack to the Esko integration model and show you what the third pillar delivers for a company at your stage.