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14X ROI in month 1
Lumon turned satisfied customers into a warm lead engine. 230 qualified leads and €130,000 in new deals in the first month — payback in under a week.
Every company here made a decision to act on People Intelligence instead of waiting for the numbers to tell them what they already knew. Here's what happened next.
Revenue, reputation and retention outcomes from real customer programs.
98.3% of customers recommend Esko
A snapshot of the outcomes most often cited in Esko customer stories.
Lumon turned satisfied customers into a warm lead engine. 230 qualified leads and €130,000 in new deals in the first month — payback in under a week.
Doorway grew from 2.3 to 4.2 stars on Google in six months. 100+ authentic five-star reviews converted a reputation crisis into a growth driver — and avoided bankruptcy.
Easoft maintained NPS 80+ while growing from €1M to €10M ARR. Their CEO credits Esko with 30% of that growth through monthly CX + EX feedback loops.
Lapin kumi used continuous feedback as an early warning system for five consecutive years — catching problems before they showed up in metrics and sustaining profitable growth.
Each story captures the situation, what changed, and the measurable business result.
Situation: Customer feedback was being collected, but referral leads were hiding inside every survey — nobody was capturing them. What changed: Esko added a lead generation step to Lumon's existing feedback flow. Promoters were identified automatically and asked for referrals; the sales team received warm, pre-qualified leads with context and followed up within 24 hours. Result: 230 qualified leads, €130,000 in new deals in month 1, 14X ROI, payback in under a week. "Within the first month of using Esko, we closed €130,000 in new deals from leads collected directly through customer feedback." — Lumon representative
Read Full StorySituation: Doorway's customers were happy but nobody outside knew it. A 2.3-star Google rating was costing deals every week — months from shutting down. What changed: Monthly feedback campaigns identified satisfied customers and automatically guided them to leave a Google review at peak satisfaction, while simultaneously capturing referral leads from the same promoters. Result: 100+ authentic five-star reviews in 6 months, rating to 4.2 stars, 35% higher website conversion, bankruptcy avoided, 125X reputation ROI. "Six months before, we were discussing shutting down. When we had 100+ five-star reviews, everything changed." — Doorway CEO
Read Full StorySituation: Easoft was growing but churn was unexplained. Product decisions were based on internal assumptions; CX and EX were measured in isolation, if at all. What changed: Monthly CX + EX feedback, cross-analysed with product data every month — root causes found, fixed, and verified in a compounding intelligence loop that got more precise with every cycle. Result: 10X ARR growth over 5 years, 58% CAGR vs. 17% industry average, NPS 80+ at every stage of growth. "Five years later, we've grown 10X. I believe Esko was responsible for 30% of that growth." — Easoft CEO
Read Full StorySituation: Lapin kumi needed a continuous pulse on customer and employee satisfaction as the company scaled — not a one-time measurement exercise, but an ongoing intelligence rhythm. What changed: Esko became the monthly feedback layer. Signals surfaced early, problems were addressed before they compounded, and the feedback loop became part of how the company operated. Result: NPS 80+ sustained over five consecutive years, profitable growth maintained throughout. "Esko has been our early warning system for five years. We don't wait for problems to show up in our metrics." — Lapin kumi representative
Read Full StoryReputation outcomes show up fast — lead generation delivers in days. Revenue follows when promoters are activated into warm referral pipelines. Retention and risk foresight compound over time, with most customers seeing measurable churn reduction within 60–90 days. Every story starts with one outcome and expands from there.
Book a 30-minute demo and we will show how Esko surfaces your highest-leverage customer and employee signals — and what the ROI looks like for a company at your stage.