Terms of Use

Unless particularly agreed otherwise in this agreement, the following appendixes shall apply:

1. IT2022 EHK – Special terms and conditions for the processing of personal data 2. IT2022 ETP – Special terms and conditions for services delivered via data network (cloud service) 3. IT2022 YSE – General terms and conditions

Customer: The customer is the legal entity that has acquired a license for the use of the software service from the Supplier and has accepted these ZEF Oy Terms of Service and ZEF Oy DPA.

Supplier: ZEF Ltd (Business identity code: 0640379-1). Supplier's address: Elektroniikkatie 6, FI-90590 Oulu, Finland.

The Software service to be delivered is the ZEF tool offered in the SaaS model, which the Customer uses within the scope of the chosen license. The options are Free, Genius Light, Genius, Master, and Einstein licenses. The Einstein license can be customized for corporate-level customers; contact sales@zef.fi for more information.

All ZEF licenses have an unlimited number of users (survey authors). The number of identified contacts to whom survey invitations can be sent depends on the license chosen by the Customer.

The Software service is deployed to the Customer after obtaining a license and accepting the ZEF Terms of Service and the ZEF DPA. Support is available on weekdays from 8 a.m. to 4 p.m. (Finnish time) at support@zef.fi, at +358 10 4237 900, and in ZEF's integrated chat service.

The Supplier commits to provide a yearly uptime of at least 99.5% for its software services (SLA, Service Level Agreement). The availability calculation does not take into account planned maintenance outages announced by the Supplier.

Compensation: Should the SLA of the delivered service be lower than 99.5%, the Supplier shall offer the Customer a month of free license use.

Recurring charges are equal to the terms of the Customer's valid license. The prices of the licenses are in accordance with the current price table.

The contract price is invoiced on the date of deployment. The Customer commits to the contract for the contract period. The contract will automatically renew for an additional contract period of equal length.

For training, service work, and all other items not invoiced directly from a credit card, the payment term is 14 days after the date of the invoice. The interest on late payment is the applicable late payment interest at any given time.

All prices stated on ZEF's website or in contracts are VAT 0%. The applicable VAT will be added to the prices. Services ordered separately by the Customer in writing are charged at an hourly rate of 190€ + VAT.

The agreement enters into force after both parties accept it. The contract period is 12 months, unless the Customer has specifically acquired a license with a different billing interval. The contract continues for a period corresponding to the first contract period at a time, if the Customer is satisfied and does not terminate the contract.

After the Customer terminates the contract, the Customer's license changes to a Free license.

Before the end of the contract, the Customer can, within the contract period, delete or download customer material from the Software service.

The maximum liability for damages of a Party towards the other Party based on this Agreement shall not exceed in aggregate the euro amount corresponding to the cost paid by the Customer to the Supplier during 12 months.

Disclaimer related to experimental features: ZEF uses artificial intelligence produced by third parties in the AI interviewer feature, report analysis, and the AI-powered chat service. ZEF offers these features on an experimental basis and does not guarantee that their output is accurate, error-free, or suitable for the Customer's purposes.

Liability limitations do not apply to damage caused intentionally or through gross negligence, or to damages caused by violating the terms of the ZEF DPA or applicable data protection legislation, including the GDPR.

The Customer commits to use the Software service according to the law and in good manners and ethics. Fair Use of AI Features: Esko Agent and other AI-powered features require significant computational and third-party processing resources. The Customer agrees to use the AI Features in a reasonable manner consistent with the intended purpose of the Software service.

The Customer does not use the Software service to conduct business that competes with the Supplier, and does not relicense, sell, resell, rent, lease, transfer, assign, or otherwise distribute the Service to a third party.

These ZEF Oy Terms of Service enter into force on June 28, 2023 and are valid until further notice. Disputes related to the contract will be resolved in the Oulu district court (Finland).

The following annexes form an integral part of this Agreement: ZEF Oy DPA, and the IT2022 Terms and Conditions (freely accessible at it-ehdot.fi/briefly-in-english/).